Website and platform terms of use.

1. Introduction

These Terms and Conditions apply to your access to and use of the InterWebflow website, platform, demonstrations, support services, implementation services and related services provided by Audmaster Technologies Pty Ltd, trading through or in connection with InterWebflow.

In these Terms, “InterWebflow”, “we”, “us” and “our” refer to Audmaster Technologies Pty Ltd and its InterWebflow platform. “You” and “your” refer to the person, business or organisation accessing the website or using our services.

By using our website, requesting a demo, submitting an enquiry, accessing the platform or using our services, you agree to these Terms.

2. Our services

InterWebflow is a workflow and operations platform designed to help service-based organisations manage clients, tasks, projects, forms, documents, appointments, communication, time tracking, quotes, invoices and related operational processes.

Depending on your selected plan, proposal or agreement, our services may include:

• access to the InterWebflow software platform;
• workflow setup and configuration;
• custom forms and records configuration;
• user, role and permission setup;
• implementation and training services;
• support and troubleshooting;
• integrations with supported third-party services; and
• custom development or consulting where separately agreed.

Specific inclusions, exclusions, fees, timelines and deliverables should be set out in a proposal, quotation, order form, statement of work or written agreement.

3. Acceptable use

You must use the website and platform in a lawful, responsible and secure manner. You must not:

• use InterWebflow for unlawful, fraudulent, harmful or misleading activities;
• attempt to gain unauthorised access to any system, account or data;
• upload malicious code, viruses, spyware or harmful files;
• interfere with the operation, security or performance of the platform;
• copy, reverse engineer or attempt to extract the source code of the platform except where permitted by law;
• use the platform to infringe another person’s rights; or
• share login credentials with unauthorised users.

We may suspend or restrict access where we reasonably believe there has been misuse, security risk, non-payment, breach of these Terms or unlawful activity.

4. Accounts and access

Where you are provided with platform access, you are responsible for maintaining the confidentiality of your login details and for all activity that occurs under your account.

You must ensure that authorised users are properly trained and only use the platform for legitimate business purposes. You must promptly notify us if you suspect unauthorised access, compromised credentials or a security incident involving your account.

We may apply usage limits, user limits, module limits or other access conditions based on the plan, proposal or agreement that applies to your account.

5. Fees, subscriptions and payment

Fees for InterWebflow may include setup fees, monthly subscription fees, implementation fees, custom development fees, support fees, training fees, integration fees and other charges agreed in writing.

Unless otherwise agreed:

• subscription fees are payable in advance;
• setup and implementation fees are payable according to the accepted proposal or invoice terms;
• prices may exclude GST unless expressly stated otherwise;
• late or unpaid invoices may result in suspension of services; and
• custom work may require upfront payment, milestone payments or written approval before commencement.

We may update subscription pricing or service fees by providing reasonable notice. Any price change will not affect a fixed written quote during its stated validity period.

6. Customer data and responsibilities

You remain responsible for the accuracy, quality, legality and appropriateness of the data that you or your users enter, upload, store or process through InterWebflow.

Customer data may include client records, contact details, documents, notes, forms, appointment details, staff information, supplier information, project records, timesheets, invoices and other operational data.

You are responsible for ensuring you have the right to collect, use, store and disclose any personal information or business information entered into the platform. You are also responsible for deciding what information should be entered, who should access it and how your organisation uses the platform.

Our handling of personal information is described in our Privacy Policy.

7. Third-party services and integrations

InterWebflow may connect with or support workflows involving third-party services such as Xero, QuickBooks, email services, video tools, payment services, APIs or other external platforms.

Third-party services are provided by their own providers and may be subject to separate terms, fees, limits, availability, privacy policies and technical requirements. We are not responsible for the acts, omissions, outages, pricing changes or terms of third-party providers.

8. Intellectual property

All intellectual property rights in InterWebflow, the platform, software, design, structure, workflows, templates, documentation, branding, website content and related materials belong to us or our licensors unless expressly agreed otherwise in writing.

You are granted a limited, non-exclusive, non-transferable right to use InterWebflow for your authorised business purposes during the period of your subscription or agreement.

You retain ownership of your business data and content that you enter into the platform, subject to the rights needed for us to host, process, support, back up and provide the services.

9. Implementation, customisation and support

Where we provide setup, implementation, configuration or customisation services, the scope of work will be based on the relevant proposal, statement of work or written agreement.

You agree to provide timely information, access, feedback and approvals required for implementation. Delays in providing information or approvals may affect delivery timeframes.

Unless expressly included in writing, implementation services do not include unlimited revisions, third-party software costs, complex data cleaning, legal compliance advice, custom development, advanced integrations or out-of-scope changes.

10. Availability and changes

We aim to provide reliable access to InterWebflow. However, access may be interrupted by maintenance, updates, hosting issues, internet outages, third-party service problems, security incidents or events outside our reasonable control.

We may update, improve, modify or remove features from time to time. Where a material change affects your use of the platform, we will aim to provide reasonable notice where practical.

11. Liability and disclaimers

To the maximum extent permitted by law, InterWebflow is provided on an “as available” basis and we do not guarantee that it will be error-free, uninterrupted or suitable for every possible business requirement.

You are responsible for verifying that the platform, workflows, forms, reports, invoices and outputs meet your business, legal, accounting, tax, compliance and operational needs.

To the maximum extent permitted by law, we are not liable for indirect, consequential, special or loss-of-profit damages, loss of business opportunity, loss of goodwill, data loss caused by your misuse, or losses caused by third-party services.

12. Australian Consumer Law and non-excludable rights

Nothing in these Terms excludes, restricts or modifies any rights, guarantees, warranties or remedies that cannot lawfully be excluded under the Australian Consumer Law or other applicable laws.

Where liability cannot be excluded but can be limited, our liability is limited to the maximum extent permitted by law, which may include re-supplying the services or paying the cost of having the services supplied again.

13. Suspension and termination

You may stop using InterWebflow in accordance with your subscription, proposal or agreement terms. We may suspend or terminate access if you breach these Terms, fail to pay fees, misuse the platform, create a security risk or engage in unlawful conduct.

On termination, your access may be disabled. Data export, retention or deletion will be handled according to your agreement, our operational practices and applicable law.

14. Changes to these Terms

We may update these Terms from time to time. The updated version will be posted on this page with a revised “last updated” date.

Your continued use of the website or platform after changes are published indicates acceptance of the updated Terms.

15. Governing law

These Terms are governed by the laws of Queensland, Australia. The parties submit to the courts of Queensland and the courts entitled to hear appeals from those courts.