How we handle personal information.

1. Introduction

This Privacy Policy explains how Audmaster Technologies Pty Ltd and InterWebflow collect, hold, use and disclose personal information.

In this policy, “InterWebflow”, “we”, “us” and “our” refer to Audmaster Technologies Pty Ltd and its InterWebflow platform. “You” and “your” refer to visitors, customers, users, prospective customers, authorised users and other individuals whose personal information we may handle.

Personal information generally means information or an opinion about an identified individual, or an individual who is reasonably identifiable.

We aim to handle personal information in a fair, secure and transparent way and in accordance with applicable privacy obligations.

2. What personal information we collect

The types of personal information we collect depend on how you interact with us and which services you use. This may include:

• name, job title, business name and contact details;
• email address, phone number and address details;
• information submitted through contact, demo, support or enquiry forms;
• business requirements, workflow details and implementation information;
• account login details and user profile information;
• billing, invoice and subscription information;
• support requests, screenshots, files and communication history;
• technical information such as IP address, browser type, device type and usage logs;
• website analytics and cookie-related information; and
• information entered into the InterWebflow platform by customers or authorised users.

Depending on how a customer configures and uses InterWebflow, platform data may include client records, notes, documents, forms, appointments, employee details, contractor details, supplier information, timesheets, invoices, activities and other operational records.

3. How we collect personal information

We may collect personal information when:

• you visit our website;
• you submit a contact, demo or support form;
• you communicate with us by email, phone or online meeting;
• you request pricing, a proposal, implementation support or a demo;
• you create or use an InterWebflow account;
• you upload, enter or process information through the platform;
• you receive support, training or implementation services; or
• we receive information from a customer, authorised user, integration partner or third-party service provider.

Where practical, we collect personal information directly from the individual concerned. In some cases, we may collect information from a business customer, administrator, staff member, authorised user or connected third-party service.

4. How we use personal information

We use personal information for purposes including:

• responding to enquiries and demo requests;
• providing access to InterWebflow;
• setting up, configuring and supporting customer accounts;
• delivering implementation, training, support and consulting services;
• processing subscriptions, invoices and payments;
• managing customer relationships and communications;
• providing technical support and troubleshooting;
• maintaining security, preventing misuse and monitoring platform performance;
• improving our website, services, workflows and platform features;
• communicating product updates, service notices or relevant business information;
• meeting legal, accounting, taxation, regulatory and record-keeping obligations; and
• any other purpose disclosed at the time of collection or authorised by law.

We do not sell personal information to advertisers.

5. When we disclose personal information

We may disclose personal information where reasonably necessary to provide, support, improve or secure our services. This may include disclosure to:

• our employees, contractors and authorised support personnel;
• hosting, cloud infrastructure and data storage providers;
• email, communication, calendar or support service providers;
• payment, billing, accounting or subscription service providers;
• implementation, development or technical service providers;
• third-party integration providers where enabled or requested by the customer;
• professional advisers such as accountants, auditors, insurers or lawyers;
• government, regulatory or law enforcement bodies where required by law; and
• another party with your consent or as otherwise permitted by law.

We aim to limit disclosure to what is reasonably necessary for the relevant purpose.

6. Customer platform data

InterWebflow customers may use the platform to store or process personal information about their own clients, staff, contractors, suppliers or other individuals.

In many situations, the customer decides what information is entered into the platform, why it is collected, who can access it and how it is used. Customers are responsible for ensuring they have appropriate authority, consent or legal basis to collect and use that information.

We process customer platform data to provide hosting, access, support, maintenance, backups, troubleshooting, configuration, integrations and related services.

Customers should configure user roles and permissions carefully, especially where sensitive or confidential information is stored in InterWebflow.

7. Security of personal information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Security measures may include access controls, user authentication, role-based permissions, secure hosting practices, backups, monitoring, administrative controls and internal procedures.

No internet-based service can be guaranteed to be completely secure. Customers and users are responsible for using strong passwords, protecting account access, managing user permissions and notifying us promptly of suspected unauthorised access.

8. Overseas storage and service providers

Some service providers used to deliver InterWebflow may store or process information outside Australia. This may include cloud hosting, email, analytics, support, payment, development or integration services.

Where we use overseas service providers, we take reasonable steps to use reputable providers and manage privacy and security risks appropriately.

You should contact us if your organisation has specific data residency, hosting region or compliance requirements.

9. Retention and deletion

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, supporting customers, meeting legal obligations, resolving disputes and maintaining business records.

Customer platform data may be retained, exported or deleted according to the customer agreement, subscription status, technical capabilities, backup cycles and applicable legal requirements.

10. Access and correction

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete or misleading.

We may need to verify your identity before responding to a request. In some cases, we may refuse access or correction where permitted by law, such as where access would affect another person’s privacy, breach confidentiality, prejudice security or be unlawful.

If your information is held in an InterWebflow customer account, we may direct you to the relevant customer administrator where they control the information.

11. Marketing communications

We may send business updates, product information, service announcements or marketing communications where permitted by law.

You can unsubscribe from marketing communications using the unsubscribe option provided or by contacting us. We may still send important service, security, billing or account-related communications.

12. Cookies and analytics

Our website may use cookies, analytics tools or similar technologies to understand website traffic, improve user experience, measure performance and support marketing or security functions.

You can adjust your browser settings to refuse or delete cookies. Some website features may not work properly if cookies are disabled.

13. Third-party websites and integrations

Our website or platform may contain links to third-party websites or connect with third-party services such as accounting platforms, email services, video tools, payment services or APIs.

We are not responsible for the privacy practices, security or content of third-party websites or services. You should review the privacy policies and terms of those third parties before using them.

14. Data breaches

If we become aware of a data breach involving personal information, we will assess the incident and take appropriate steps in accordance with applicable law and our operational procedures.

This may include investigating the issue, taking containment steps, notifying affected customers or individuals where required, and implementing improvements to reduce future risk.

15. Privacy complaints

If you have a privacy concern or complaint, please contact us using the details below. We will review your complaint and aim to respond within a reasonable time.

If you are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner or another relevant privacy regulator.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “last updated” date.

We encourage you to review this page periodically so you understand how we handle personal information.