A Service Portal Ready for Customization

A streamlined Web site will make finding self-service tools easier and navigating the interface a breeze. Reduce training time and provide employees with a better experience making requests, submitting forms, and tracking progress. Provide power, simplicity, and unified employee and customer experiences across platforms and device sizes.

• Provide a responsive, always-available, branded self-service portal for internal and external users.
• Build custom dashboards to find information and make requests quickly.
• Assign roles and permissions for users and groups.
• Provide collaboration tools for active processes.
• Give users visibility into task and request status and next steps.
• Help Service support users across the organization.
• Help users find the answer they need and resolve their issues more quickly.

Open Your Portal Up to External Users

Customers, vendors, and partners can submit requests, trigger workflows, and share information related to your product or service. Using guest accounts or a concurrent user subscription, you can make your portal accessible to users outside of your organization.